Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping service selected.

Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days, excluding weekends and public holidays.

During peak periods or periods of high demand, order processing may take up to seven business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

International Shipping

We ship to most international destinations available at checkout.

For eligible destinations and orders, we aim to use international shipping services under which import duties and taxes are paid in advance (Delivered Duty Paid, DDP). Availability depends on the delivery address, shipment value and applicable service conditions. When an order is confirmed as DDP, UPPERVOID covers the import duties and taxes included in that arrangement, so you should not be required to pay those same charges again upon delivery.

Where a duty-paid shipping service is not available, we may use an alternative international parcel service. For some destinations, shipment values or delivery addresses, import duties, taxes or customs-clearance charges may be payable by the recipient and may not be included in the amount charged at checkout. These charges, where applicable, are determined under local customs rules and may not be calculable in advance. Please review this information and contact contact@uppervoid.com before ordering if you need to confirm the shipping and import-charge arrangements available for your address.

Import Duties & Taxes — Pre-Purchase Notice

Please review the import duties and taxes notice displayed in your cart before placing your order. The applicable shipping and import-charge arrangements may vary depending on your delivery destination, shipment value and available shipping service.

Where UPPERVOID confirms that import duties and taxes are covered for your order, we will honor that commitment. If the applicable arrangements are unclear, please contact contact@uppervoid.com before ordering.

Customs duties, taxes, clearance procedures and import restrictions are determined by the applicable laws and regulations of the destination country or region. These requirements do not override any import charges that UPPERVOID has expressly agreed to cover under a DDP shipment, or any rights you have under applicable law.

Available shipping rates and any applicable free-shipping offers will be displayed at checkout.

Unexpected Import Charges

If a carrier or customs authority requests import charges that appear inconsistent with the terms disclosed before purchase, particularly for a shipment confirmed as DDP, please contact contact@uppervoid.com before paying where reasonably possible. If you have already paid, please retain the invoice and payment receipt.

We will review the charges with our logistics partner and address any amounts that UPPERVOID is responsible for under our shipping commitment or applicable law. A destination’s customs procedures do not remove our obligation to cover import charges we expressly agreed to pay.

Return shipments have separate routing and customs instructions. Please see our Refund & Returns Policy: 

https://www.uppervoid.com/pages/refund-returns

Estimated Delivery Time

The estimates below are calculated from the date of shipment and do not include order processing time.

· European Union (EU): 8–12 business days

· United States (US): 7–12 business days

· Singapore (SG): 4–8 business days

· Malaysia (MY) and Thailand (TH): 5–10 business days

· United Kingdom (UK): 6–10 business days

· South Korea (KR): 6–22 business days

· Japan (JP): 6–10 business days

· Other supported destinations: Delivery times vary depending on the destination and shipping service.

Delivery estimates are provided for reference and are not guaranteed. Delays may occasionally occur due to customs clearance, local carrier conditions, national holidays, weather, or other circumstances beyond our control.

These estimates do not override an expressly agreed delivery deadline or your statutory rights where goods are delayed or not delivered.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.

Please note that tracking updates are available once the carrier has scanned and registered the shipment.

If You Haven’t Received Your Order

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking with neighbours, reception, or your building’s mailroom.

If the package is still missing, please contact us at contact@uppervoid.com. Our team will be happy to assist you.

What If My Order Is Marked as Delivered but I Haven’t Received It?

There are several reasons why a package may appear as delivered before it reaches you.

Multiple Carrier Handling

Some shipments are transferred between carriers during transit. For example, a package may initially be handled by UPS but delivered by USPS or another local carrier.

Early Delivery Scan

Occasionally, tracking information may show a delivery scan before the parcel can be located by the recipient.

If this happens, please contact us. We may suggest allowing a short period while we check with the carrier or delivery location, but you can report a missing parcel immediately. This does not restrict any statutory rights.

A tracking status alone does not automatically resolve whether delivery was properly completed. We will review the delivery records and the circumstances with the carrier.

What If My Order Is Lost, Delayed or Misdelivered?

Please contact contact@uppervoid.com if your parcel cannot be located, appears significantly delayed or may have been delivered to the wrong address.

We will work with our logistics partner to investigate and may request reasonable information to help locate the parcel or confirm the delivery address. You are not required to pursue the carrier yourself as a substitute for a remedy we owe you.

Where an order is lost, misdelivered or not delivered in accordance with the contract and applicable law, we will provide the appropriate remedy, including a replacement or refund where required.

Where the law permits you to set an additional delivery deadline or cancel because delivery has failed, we will respect those rights. We will not require you to wait indefinitely for a carrier investigation where a remedy is legally due.

For consumer orders, where applicable law places transit risk on us until you or your nominated recipient physically receives the goods, a carrier investigation or an early delivery scan does not remove that responsibility.

Can I Cancel My Order?

Please contact contact@uppervoid.com as soon as possible if you wish to cancel.

Before dispatch, we will help stop the order where possible. Once an order has been dispatched, we may be unable to intercept the parcel or stop the physical delivery.

An inability to intercept a shipment does not remove an applicable statutory right to cancel or withdraw from the purchase, including a right exercised before delivery. Where that right applies, notify us of your decision and follow the return process if the goods reach you.

Simply refusing delivery or leaving a parcel uncollected may not clearly communicate your decision to cancel. Please send us a clear cancellation notice.

For cancellation deadlines, return addresses, return costs and refund rules, see our Refund & Returns Policy: 

https://www.uppervoid.com/pages/refund-returns

Returns & Regional Return Hubs

We operate return arrangements through hubs in the United States, Germany and the United Kingdom. The German hub accepts returns from all EU member states.

The complete addresses and regional routing instructions are maintained in our Refund & Returns Policy. Please use those instructions rather than assuming that the outbound shipping warehouse is also the correct return destination: 

https://www.uppervoid.com/pages/refund-returns

Contact & Your Rights

Email: contact@uppervoid.com

Website: https://www.uppervoid.com

Nothing in this policy limits rights or remedies that cannot lawfully be excluded. Changes to this policy do not reduce the delivery commitments or rights associated with an earlier purchase.