FAQs
How can I contact customer service?
Please reach out to us via service@upper-void.com or visiting our Contact Us page.
How can I make sure I don't miss out on new Uppervoid launches?
By signing up to our email newsletter you get advance access to all our latest gear before it launches.
Which countries do you deliver to?
We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, and PayPal.
Can I change my order details or shipping address after I’ve placed my order?
Unfortunately we can’t make any changes to your order once you’ve placed it. If any of the details on your order are incorrect then we recommend you place a new order, then email us on service@upper-void.com to ask to cancel and refund your original order.
Placing your new order straight away will help make sure you don’t miss out on the size or colour you want if the gear you’re ordering is selling fast.
If you ask us to cancel an order, we’ll always try our best to do this – but it might not be possible if we’ve already started processing your order.