SHIPPING & DELIVERY
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the shipping service selected.
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days, excluding weekends and public holidays.
During peak periods or periods of high demand, order processing may take up to seven business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
International Shipping
We ship to most international destinations available at checkout.
International orders are shipped Delivered Duty Paid (DDP). Under DDP, UPPERVOID covers applicable import duties and taxes, so customers are not expected to pay additional import charges upon delivery.
Depending on stock availability, your order may be fulfilled from our main warehouse or one of our international warehouses.
Available shipping rates and any applicable free-shipping offers will be displayed at checkout.
Estimated Delivery Time
The estimates below are calculated from the date of shipment and do not include order processing time.
* European Union (EU): 8–12 business days
* United States (US): 7–12 business days
* Singapore (SG): 4–8 business days
* Malaysia (MY) and Thailand (TH): 5–10 business days
* United Kingdom (UK): 6–10 business days
* South Korea (KR): 6–22 business days
* Japan (JP): 6–10 business days
* Other supported destinations: 7–12 business days
Delivery estimates are provided for reference and are not guaranteed. Delays may occasionally occur due to customs clearance, local carrier conditions, national holidays, weather, or other circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.
Please note that tracking updates are available once the carrier has scanned and registered the shipment.
If You Haven’t Received Your Order
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking with neighbours, reception, or your building’s mailroom.
If the package is still missing, please contact us at
Our team will be happy to assist you.
What If My Order Is Marked as Delivered but I Haven’t Received It?
There are several reasons why a package may appear as delivered before it reaches you.
Multiple Carrier Handling
Some shipments are transferred between carriers during transit. For example, a package may initially be handled by UPS but delivered by USPS or another local carrier.
Early Delivery Scan
In rare cases, carriers may mark a package as delivered up to 48 hours before the actual delivery time.
If your package has been marked as delivered but you have not received it, please allow up to 48 hours for the package to arrive. If it still does not appear after this period, please contact our customer service team.
What If My Order Is Lost?
If the tracking information confirms delivery and you have not received your package, we recommend waiting 48 hours to allow for possible delivery delays.
If the package still cannot be located after this time, please contact Client Services for further assistance.
Can I Cancel My Order?
Orders can be cancelled only if they have not yet been shipped. To request a cancellation, please contact us as soon as possible at:
Once an order has been dispatched, we are unfortunately unable to cancel it.
SHIPPING & DELIVERY
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the shipping service selected.
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days, excluding weekends and public holidays.
During peak periods or periods of high demand, order processing may take up to seven business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
International Shipping
We ship to most international destinations available at checkout.
International orders are shipped Delivered Duty Paid (DDP). Under DDP, UPPERVOID covers applicable import duties and taxes, so customers are not expected to pay additional import charges upon delivery.
Depending on stock availability, your order may be fulfilled from our main warehouse or one of our international warehouses.
Available shipping rates and any applicable free-shipping offers will be displayed at checkout.
Estimated Delivery Time
The estimates below are calculated from the date of shipment and do not include order processing time.
* European Union (EU): 8–12 business days
* United States (US): 7–12 business days
* Singapore (SG): 4–8 business days
* Malaysia (MY) and Thailand (TH): 5–10 business days
* United Kingdom (UK): 6–10 business days
* South Korea (KR): 6–22 business days
* Japan (JP): 6–10 business days
* Other supported destinations: 7–12 business days
Delivery estimates are provided for reference and are not guaranteed. Delays may occasionally occur due to customs clearance, local carrier conditions, national holidays, weather, or other circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.
Please note that tracking updates are available once the carrier has scanned and registered the shipment.
If You Haven’t Received Your Order
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking with neighbours, reception, or your building’s mailroom.
If the package is still missing, please contact us at
Our team will be happy to assist you.
What If My Order Is Marked as Delivered but I Haven’t Received It?
There are several reasons why a package may appear as delivered before it reaches you.
Multiple Carrier Handling
Some shipments are transferred between carriers during transit. For example, a package may initially be handled by UPS but delivered by USPS or another local carrier.
Early Delivery Scan
In rare cases, carriers may mark a package as delivered up to 48 hours before the actual delivery time.
If your package has been marked as delivered but you have not received it, please allow up to 48 hours for the package to arrive. If it still does not appear after this period, please contact our customer service team.
What If My Order Is Lost?
If the tracking information confirms delivery and you have not received your package, we recommend waiting 48 hours to allow for possible delivery delays.
If the package still cannot be located after this time, please contact Client Services for further assistance.
Can I Cancel My Order?
Orders can be cancelled only if they have not yet been shipped. To request a cancellation, please contact us as soon as possible at:
Once an order has been dispatched, we are unfortunately unable to cancel it.
